Job Description

***This role is based at one of our corporate offices in McLean, VA, Memphis, TN, or Dallas, TX***

This is your chance to be part of a Corporate Human Resources team at a top global hospitality company! As the Analyst for LMS, you will partner with our business leaders to grow Hilton's most important asset, our Team Members. On the HR Technology team reporting to the Manager, Learning Technologies, you will support projects including building learning objects in our learning management system (LMS) and partnering with our learning organization on the best approaches to deploy learning to our Team Members.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits (

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your daily will be like:

• Develop learning objects in the LMS such as online courses, instructor-led classes, and learning paths.
• Provide reporting and insights on registration and learning data to gain visibility into learning registrations/completions and the Team Members who participate.
• Evaluate new functionality within the LMS and perform regression testing for application upgrades.
• Develop training documentation for users and administrators on the use of the LMS.

How you will collaborate with others:

• Consult with internal/external teams on technical specifications and best practices for deploying learning items in our LMS.
• Be a point of escalation to resolve technical issues in the LMS and ensure all cases are closed promptly and that interactions uphold our high Hilton standards for customer service.

What deliverables you will take ownership of:

• Creation or modification of learning courses or paths including online learning and virtual instructor-led sessions.
• Review new functionality within the LMS and identify how we can best implement those features to benefit our Team Members.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Two or more years of experience working with an LMS such as Cornerstone SBX or SuccessFactors Learning.
• Two or more years of experience with content authoring tools including Articulate Storyline, Articulate Rise, and Adobe Captivate, and publishing content to SCORM/AICC/xAPI using those tools.
• Two or more years of experience working with service automation systems like ServiceNow to handle user requests and support incidents.

It would be useful if you have:

• Prior experience with integrations with virtual classroom products like WebEx and Microsoft Teams
• Prior experience with automation tools such as Microsoft Power Automate
• Experience with building reports and dashboards using Power BI or Tableau
• Understanding of integrations with external systems, especially Human Capital Management systems including Oracle HCM

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands ( . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog ( and Instagram ( to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us ( if you require an accommodation during the application process.

Job: Human Resources

Title: Analyst, Learning Management System (LMS)

Location: null

Requisition ID: COR0150V

EOE/AA/Disabled/Veterans

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